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2017 Training Calendar

 

 

COURSE TITLE

DATE

1

Exceptional Customer Services

The place of customers in a business

Understanding Customer Services

Building exceptional services

How things go wrong & how to fix it

KSh 12,500 + VAT per person

9th November 2017

2

Working Smart

Setting goals

Managing time

Planning your work

Prioritising your work

KSh 12,500 + VAT per person

15th November 2017
3

Improving Financial Know-How

The balance sheet

The income statement

The cash flow statement

KSh 12,500 + VAT per person

1st December 2017

4

Performance Management

Identifying the things that really matter

Aligning people’s aims to organisation goals

Dealing with distractions

Getting real results from performance reviews

Dealing with Poor Performance

KSh 12,500 + VAT per person

8th December 2017